You’re not going to help me get an apostille?

Apostille or authentication on documents that we notarise

As a leading provider of notary public services, we assist many clients with notarising their documents for use overseas. We also help clients with obtaining an apostille or authentication from the Department of Foreign Affairs and Trade (DFAT) – depending on the intended destination country. In the past, we have also helped clients with legalising their documents through various foreign offices (ie, consulates or embassies) located across Sydney or even Canberra, although due to COVID-19, we have suspended our services to foreign offices until further notice.

Documents that can be stamped with an apostille or authenticated by DFAT are generally public documents (ie, original Australian government documents) or notarised private documents. When it comes to helping clients with obtaining an apostille or authenticated, we only assist with public documents and private documents that have been notarised by us. We do not involve ourselves in obtaining an apostille or having a document authenticated if that document has been notarised by another notary public.

What if you’ve had your documents notarised else where?

If you have already had your documents notarised by another notary public you should either approach that notary public to help you obtain the apostille or have your document authenticated by DFAT or apply to DFAT directly yourself.

The reason that we do not help or involve ourselves in this process is to avoid complications with DFAT arising from whatever the other notary public has done (or not done). In the past, clients have engaged us to deal with DFAT on their behalf and we have submitted documents from another notary public only for those documents to be rejected with clients asking us for an explanation when they should really be asking the other notary public.

Accordingly, to avoid this issue, we no longer offer this service for documents that have been notarised elsewhere and only offer to deal with DFAT for the apostille or for authentication on documents that we have notarised or documents that are public documents.

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Do you have any questions regarding this article?

Whether you're notarising a document for the first time or the hundreth time, the requirements, processes, and terms can be confusing and daunting - or just a pain and a hassle (especially if you need an apostille, or to authenticate or legalise as well). Don't worry! We're here to simplify it, explain it, and help you with what you need to achieve it.

Contact us or visit our Frequently Asked Questions for more information about our notary public services. We've also created a flowchart to help explain notarisation, apostille, authentication and legalisation.

So, what's next?

Visit our Notary Fees page for a free quote for our notary public services or just call us on +61 2 9687 8885 to speak with our friendly team about your requirements.

Why choose Phang Legal for your notary public services?

We're a leading provider of notary public services in Sydney known for our experience and expertise in notarising documents for other countries, our low-cost fixed fees and service offering, and our availability to help on short notice. With our offices conveniently located in Parramatta, the geographic centre of the Sydney metropolitan area, we help clients from across Sydney and beyond with personal, professional and timely notary public services.

Ern Phang, Notary Public
Ern Phang
Notary Public

This website is maintained by Phang Legal, a boutique law firm in Parramatta and a leading provider of quality notary public services to satisfied clients across Sydney.

Ern Phang is a director of Phang Legal and a notary public (since 2005). Ern regularly writes about his experiences as a notary public and the issues faced by his clients in sending documents to other countries.

All information contained in this article is for general purposes only and correct at the time of publication. Only rely on information and advice specific to your situation and current at the time you wish to rely on it.